# Box Telecom's Challenges and Possible Ways Forward: answers and explanations

Cambridge IELTS 5, Test 4, Listening Part 3

Source: Recording, questions and answer key from Cambridge IELTS 5, Test 4, Listening Part 3. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## Answer key

| Q | Answer | Proof |
| --- | --- | --- |
| 21 | sales | despite a new advertising campaign, they were suffering from falling sales. |
| 22 | competition | they had to face up to increased competition. |
| 23 | interest rates | and what they were set back by was high interest rates. |
| 24 | training | were eventually credited to poor training |
| 25 | A | they will start trying to find individuals who'd be prepared to back them |
| 26 | B | would be to alter how they're running things - the management layers and the processes. |
| 27 | A | suggest some ways in which they might overcome their problems |
| 28 | C | I think it will recover. |
| 29 | B | unless they manage to attract the right level of investment. |
| 30 | D | I disagree with you about the advertising campaign, Karin. ... That's where they could do with some innovation |

## Why these answers are right

**21. sales.** The notes list problems, and the first is a "drop in" something. Karin says that despite a new advertising campaign, the company "were suffering from falling sales", and "falling" matches "drop", so the missing word is sales.

**22. competition.** The second problem is "growing" something. Karin explains that although the company had invested in an expansion plan, "they had to face up to increased competition", and "increased" means "growing", so the answer is competition.

**23. interest rates.** Under causes, the gap follows "high". Jason says it would be easy to blame investing too heavily or at the wrong time, "but in fact" what set the company back "was high interest rates", so the answer is interest rates.

The why and the trap for questions 24 onwards are free with an account on the [answers page](https://testmigo.com/ielts/listening/box-telecoms-challenges-and-possible-ways-forward/answers).

## Transcript

**Announcer:** Section 3, you will hear a tutor and two students discussing a business case study.

**Announcer:** First, you have some time to look at questions 21 to 24.

**Announcer:** Now listen carefully and answer questions 21 to 24.

**Tutor:** Right, Jason and Karin.

**Tutor:** Now I asked you to look at the case study for Box Telecom, as part of your exam assessment.

**Tutor:** It's interesting, because they're in the middle of problems at the moment, and I want you to track how they deal with them.

**Tutor:** Um. Let's start with you, Karin.

**Tutor:** Having read through the case study, can you just summarize what the problems were that Box Telecom had to take on board?

**Karin:** Um. Yeah, um, well of course what first came to their attention was that despite a new advertising campaign, they were suffering from falling sales.

**Karin:** And this is something that had many causes.

**Karin:** On top of that immediate problem, what had also happened over the last two years was that although they had invested in an expansion plan, they had to face up to increased competition.

**Karin:** And before they had a chance to get to grips with the effects of that, they were stalled by a strike.

**Karin:** And it was just when they were thinking about making a colossal investment in new machinery for their plants.

**Karin:** So they were really in trouble.

**Tutor:** Yes, I think that's fair.

**Tutor:** And Jason, um, now you contacted the company, didn't you?

**Tutor:** Hmm. What did the company define as the reasons for these problems?

**Jason:** Well, I think they hit on the right things.

**Jason:** It would be easy to say they had invested too heavily or at the wrong time, but in fact the signs were good, and what they were set back by was high interest rates.

**Jason:** At the same time, their longer term problems which were affecting their market share were eventually credited to poor training, and having looked at the details in their last report, I think that's right.

**Announcer:** Before you hear the rest of the discussion, you have some time to look at questions 25 to 30.

**Announcer:** Now listen and answer questions 25 to 30.

**Tutor:** So, onto the larger issues then, Karin, what do you think the company will do?

**Karin:** Hmm. Well, obviously they have the choice of accepting the very favorable terms that another company - KMG Plc - have given them to buy them out.

**Karin:** That would mean creating a new company with a new image, or they could decide on a bolder move and offer some new shares if they wanted.

**Karin:** But I think they're much more cautious than that, and expect they will start trying to find individuals who'd be prepared to back them with some of the capital they need.

**Tutor:** Well, you mustn't always assume that dramatic problems require dramatic solutions.

**Tutor:** Sometimes there's a simple fix, such as changing the guy at the top.

**Tutor:** If they truly are cautious, then I suspect they will seek to shut down some of their shops.

**Tutor:** But a more ambitious approach, and one which I think would have more chance of success, would be to alter how they're running things - the management layers and the processes.

**Tutor:** So, in your analysis, try to think of all the options.

**Tutor:** Jason?

**Jason:** Yes, it's interesting because I've found it a really useful company to study.

**Jason:** Its problems cross all types of industries, and it's lucky it's so big.

**Jason:** A smaller or even medium-sized company would have gone under by now.

**Tutor:** Oh, well, in fact, what I want you two to do is to go away when we've finished our discussion today.

**Tutor:** And write a report.

**Tutor:** We've looked in general at the telecommunications market in the UK over the last few sessions, and I want you to take Box Telecom as an example.

**Tutor:** And suggest some ways in which they might overcome their problems, and outline the reasons why you think as you do, but try and keep it intrinsic to the company.

**Tutor:** Rather than dragging in other examples. Is that OK, Karin?

**Karin:** Yes, I think I can do that.

**Karin:** Uh. Personally, I've got great hopes for it.

**Karin:** I think it will recover.

**Karin:** That advertising campaign they did was very strong, and they're very innovative with their products.

**Karin:** They set new trends.

**Karin:** The company's got to recover, don't you think, Jason?

**Jason:** Hmm, I'm not sure.

**Jason:** I think it can, but it's not a foregone conclusion, unless they manage to attract the right level of investment.

**Jason:** The company definitely needs a boost.

**Jason:** And to attract more highly skilled workers if their recovery is to be long lasting.

**Jason:** When I was talking to the marketing manager, he said to me that he thinks the company had got a great management team.

**Jason:** But he would say that wouldn't he?

**Jason:** But they are suffering from having to work with outdated production machinery, and that could cost a lot to put right.

**Tutor:** Well, personally, I think the stock market is to blame.

**Tutor:** I think they were expecting too much of the company, and then inevitably it looked bad when it didn't perform.

**Tutor:** The market should have had more realistic expectations.

**Tutor:** And I disagree with you about the advertising campaign, Karin.

**Tutor:** That's where they could do with some innovation - to get sales kick-started.

**Tutor:** Anyway, let's see what you come up with...

**Announcer:** That is the end of section 3.

**Announcer:** You now have half a minute to check your answers.

[Practice Box Telecom's Challenges and Possible Ways Forward](https://testmigo.com/ielts/listening/box-telecoms-challenges-and-possible-ways-forward)