# Conflict at work

IELTS Academic Listening - 10 questions - 10 minutes - Note completion

Source: Recording, questions and answer key from Cambridge IELTS 12, Test 2, Listening Part 4. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## The recording

8 minutes of audio. Practice it with the player on the page; the transcript is on the answers page.

## Questions

### Questions 31-40: Note completion

Complete the notes below. Write ONE WORD ONLY for each answer.

Conflict at work
Conflict mostly consists of behaviour in the general category of **(31)** _____
Often a result of people wanting to prove their **(32)** _____
Also caused by differences in **(33)** _____ between people
'**(34)** _____' conflicts: people more concerned about own team than about company
Conflict-related stress can cause **(35)** _____ that may last for months
Chief Executives (CEOs)
Many have both **(36)** _____ and anxiety
May not like to have their decisions questioned
There may be conflict between people who have different **(37)** _____
Other managers
A structure that is more **(38)** _____ may create a feeling of uncertainty about who staff should report to.
Minimising conflict
Bosses need to try hard to gain **(39)** _____
Someone from outside the company may be given the role of **(40)** _____ in order to resolve conflicts.

[Practice online with a timer and instant marking](https://testmigo.com/ielts/listening/conflict-at-work) - [Answers and explanations](https://testmigo.com/ielts/listening/conflict-at-work/answers)