# Counseling Services for University Students: answers and explanations

Cambridge IELTS 4, Test 2, Listening Part 2

Source: Recording, questions and answer key from Cambridge IELTS 4, Test 2, Listening Part 2. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## Answer key

| Q | Answer | Proof |
| --- | --- | --- |
| 11 | C | We can also chase up your tutor if you're not getting proper feedback on how you are getting on in your subject. |
| 12 | B | the mounting pressure as the deadline for that first assignment creeps up on you. |
| 13 | A | You know the social contacts, family and friends, you could normally rely on for help. |
| 14 | C | or you may have interrupted personal relationships, or even sometimes have broken them off to come overseas. |
| 15 | B | And if you fail a subject or drop out of a course because it's too difficult, then your self-esteem can suffer. |
| 16 | C | you may have dietary problems because the local food is not to your liking and upsets you |
| 17 | A | But remember full-time students can get a low interest loan. ... Of up to $600 to buy books |
| 18 | B | starting up expenses including furniture for it can be covered by a loan through the welfare service. |
| 19 | B | we counseled 240 international students for a total of twenty-six hundred hours counseling. |
| 20 | A | Not too bad for an understaffed service, don't you think? ... we won all but just one of the 12 appeals |

## Why these answers are right

**11. C.** The question asks when the service will get in touch with tutors. The counselor says they can "chase up your tutor" if you are not getting proper feedback on how you are getting on. Feedback on how you are doing is information about progress, so C is right.

**12. B.** You need a cause of stress named in the talk. The counselor describes "the mounting pressure as the deadline for that first assignment creeps up on you." A deadline that is getting closer creates pressure of time, so the answer is B, time pressure.

**13. A.** This asks why overseas students struggle to cope with stress. The speaker says they face it without their usual social network, meaning "family and friends, you could normally rely on for help." Not having those people nearby is a lack of support, so A fits.

The why and the trap for questions 14 onwards are free with an account on the [answers page](https://testmigo.com/ielts/listening/counseling-services-for-university-students/answers).

## Transcript

**Announcer:** Section 2, you'll hear part of a talk given by an international student counselor, speaking to a group of overseas students during their orientation week.

**Announcer:** First, you have some time to look at questions 11 to 14.

**Announcer:** Now listen carefully, and answer questions 11 to 14.

**Speaker:** So the counseling services we offer deal with any problems arising from your studies or in your life outside the university.

**Speaker:** Let's take academic counseling.

**Speaker:** If you're confused about subjects or how to combine them in your degree, then we can advise you and discuss the career you are aiming for.

**Speaker:** So that you can see it all in context.

**Speaker:** We can also chase up your tutor if you're not getting proper feedback on how you are getting on in your subject.

**Speaker:** Besides help with academic problems, you may also need personal counseling.

**Speaker:** If you think you're already under stress, well, just wait till classes begin next week.

**Speaker:** You'll have to start adjusting to teaching and learning methods.

**Speaker:** That may be unfamiliar to you, as well as the mounting pressure as the deadline for that first assignment creeps up on you.

**Speaker:** And of course you have to cope with all this without your usual social network.

**Speaker:** You know the social contacts, family and friends, you could normally rely on for help.

**Speaker:** All of this causes anxiety.

**Speaker:** Studying overseas can trigger a personal crisis.

**Speaker:** You may have left a lot of what you might call unfinished business back in your own country, or you may have interrupted personal relationships, or even sometimes have broken them off to come overseas.

**Speaker:** And so the student often feels lonely, unhappy, unmotivated, and unable to concentrate on studying.

**Speaker:** Or there may be other things bothering you.

**Speaker:** Our resident chaplain can offer you spiritual guidance if that's what you want, or we can put you in touch with community groups that can provide you with social contacts and friendship.

**Announcer:** Before you hear the rest of the talk, you have some time to look at questions 15 to 20.

**Announcer:** Now listen and answer questions 15 to 20.

**Speaker:** What about exam stress?

**Speaker:** It affects nearly everyone to some extent, but especially overseas students like yourselves.

**Speaker:** There may be a huge amount of family pressure on you to succeed.

**Speaker:** And if you fail a subject or drop out of a course because it's too difficult, then your self-esteem can suffer.

**Speaker:** But it's not the end of the world if you don't pass an exam.

**Speaker:** I had to resit First Year Anthropology, so I can certainly offer you a sympathetic ear.

**Speaker:** Anyway, exam failure can lead to worrying changes in the way you normally behave.

**Speaker:** You may also be off your food, or you may have dietary problems because the local food is not to your liking and upsets you, and this can affect your health and studies.

**Speaker:** Glenda Roberts is our dietitian in the health service, and we can put you onto her.

**Speaker:** And we all have money problems, don't we?

**Speaker:** But remember full-time students can get a low interest loan.

**Speaker:** Of up to $600 to buy books, and for similar study related expenses.

**Speaker:** That's right.

**Speaker:** And you can get double that amount if you can't afford an item of equipment you need for your course, uh, musical instrument for example.

**Speaker:** And it doesn't stop there.

**Speaker:** When you move into a flat, starting up expenses including furniture for it can be covered by a loan through the welfare service.

**Speaker:** See Jill Freeman for details.

**Speaker:** Can we help you?

**Speaker:** Well, last academic year, in spite of staff cuts, we counseled 240 international students for a total of twenty-six hundred hours counseling.

**Speaker:** And finally, we won all but just one of the 12 appeals that we launched on behalf of students.

**Speaker:** Not too bad for an understaffed service, don't you think?

**Speaker:** That's all from me.

**Speaker:** Thank you.

**Announcer:** That is the end of section 2.

**Announcer:** You now have half a minute to check your answers.

[Practice Counseling Services for University Students](https://testmigo.com/ielts/listening/counseling-services-for-university-students)