# Customer Satisfaction Survey

IELTS Academic Listening - 10 questions - 8 minutes - Note completion

Source: Recording, questions and answer key from Cambridge IELTS 15, Test 4, Listening Part 1. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## The recording

7 minutes of audio. Practice it with the player on the page; the transcript is on the answers page.

## Questions

### Questions 1-10: Note completion

Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.

Customer Satisfaction Survey
Customer details
Name: Sophie Bird
Occupation: **(1)** _____
Reason for travel today: **(2)** _____
Journey information
Name of station returning to: **(3)** _____
Type of ticket purchased: standard **(4)** _____ ticket
Cost of ticket: GBP **(5)** _____
When ticket was purchased: yesterday
Where ticket was bought: **(6)** _____
Satisfaction with journey
Most satisfied with: the wifi
Least satisfied with: the **(7)** _____ this morning
Satisfaction with station facilities
Most satisfied with: how much **(8)** _____ was provided
Least satisfied with: lack of seats, particularly on the **(9)** _____
Neither satisfied nor dissatisfied with: the **(10)** _____ available

[Practice online with a timer and instant marking](https://testmigo.com/ielts/listening/customer-satisfaction-survey) - [Answers and explanations](https://testmigo.com/ielts/listening/customer-satisfaction-survey/answers)