# Hotel Management

IELTS Academic Listening - 10 questions - 8 minutes - Multiple choice, Matching features

Source: Recording, questions and answer key from Cambridge IELTS 17, Test 4, Listening Part 2. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## The recording

8 minutes of audio. Practice it with the player on the page; the transcript is on the answers page.

## Questions

### Questions 11-14: Multiple choice

Choose the correct letter, A, B or C.

11. Many hotel managers are unaware that their staff often leave because of
   - A. a lack of training.
   - B. long hours.
   - C. low pay.

12. What is the impact of high staff turnover on managers?
   - A. an increased workload
   - B. low morale
   - C. an inability to meet targets

13. What mistake should managers always avoid?
   - A. failing to treat staff equally
   - B. reorganising shifts without warning
   - C. neglecting to have enough staff during busy periods

14. What unexpected benefit did Dunwich Hotel notice after improving staff retention rates?
   - A. a fall in customer complaints
   - B. an increase in loyalty club membership
   - C. a rise in spending per customer

### Questions 15-20: Matching features

Which way of reducing staff turnover was used in each of the following hotels? Choose the correct letter, A-C, for each one. You may use any letter more than once.

- **A** improving relationships and teamwork
- **B** offering incentives and financial benefits
- **C** providing career opportunities

15. The Sun Club

16. The Portland

17. Bluewater Hotels

18. Pentlow Hotels

19. Green Planet

20. The Amesbury

[Practice online with a timer and instant marking](https://testmigo.com/ielts/listening/hotel-management) - [Answers and explanations](https://testmigo.com/ielts/listening/hotel-management/answers)