# Managing Individual Differences in the Workplace

IELTS Academic Listening - 10 questions - 8 minutes - Note completion, Multiple choice, Sentence completion

Source: Recording, questions and answer key from Cambridge IELTS 7, Test 1, Listening Part 3. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## The recording

7 minutes of audio. Practice it with the player on the page; the transcript is on the answers page.

## Questions

### Questions 21-23: Note completion

Complete the notes below. Write ONE WORD ONLY for each answer.

DIFFERENCES BETWEEN INDIVIDUALS IN THE WORKPLACE
Individuals bring different:
ideas
**(21)** _____
learning experiences
Work behaviour differences are due to:
personality
**(22)** _____
Effects of diversity on companies:
Advantage: diversity develops **(23)** _____
Disadvantage: diversity can cause conflict

### Questions 24-27: Multiple choice

Choose the correct letter, A, B or C.

24. Janice thinks that employers should encourage workers who are
   - A. potential leaders.
   - B. open to new ideas.
   - C. good at teamwork.

25. Janice suggests that managers may find it difficult to
   - A. form successful groups.
   - B. balance conflicting needs.
   - C. deal with uncooperative workers.

26. Janice believes employers should look for job applicants who
   - A. can think independently.
   - B. will obey the system.
   - C. can solve problems.

27. Janice believes managers should
   - A. demonstrate good behaviour.
   - B. encourage co-operation early on.
   - C. increase financial incentives.

### Questions 28-30: Sentence completion

Complete the sentences below. Write ONE WORD ONLY for each answer.

28. All managers need to understand their employees and recognise their company's _____.

29. When managing change, increasing the company's _____ may be more important than employee satisfaction.

30. During periods of change, managers may have to cope with increased amounts of _____.

[Practice online with a timer and instant marking](https://testmigo.com/ielts/listening/managing-individual-differences-in-the-workplace) - [Answers and explanations](https://testmigo.com/ielts/listening/managing-individual-differences-in-the-workplace/answers)