# Mrs Sutton's Request for Help with the Healthcare System: answers and explanations

Cambridge IELTS 3, Test 1, Listening Part 2

Source: Recording, questions and answer key from Cambridge IELTS 3, Test 1, Listening Part 2. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## Answer key

| Q | Answer | Proof |
| --- | --- | --- |
| 11 | daughter | Our daughter, Anna, isn't very well this morning |
| 12 | practice | they work in things called practices. ... Sort of small groups of family doctors all working together in the same building. |
| 13 | 6 | There are about six doctors in our practice |
| 14 | better | Their only problem is that they don't have a proper appointment system. ... Sometimes you have to wait for ages there to see someone. |
| 15 | elderly | They say he's very good with elderly people |
| 16 | 4 | and four in the other, so ours is quite big in comparison. |
| 17 | back trouble | He holds special clinics for people with back trouble |
| 18 | 9 | They hold surgeries between 9 and 11:30 every weekday. |
| 19 | B, E | If it's for a child under 16, you don't have to pay. ... The same thing goes if you're unemployed or retired, or if you're pregnant |
| 20 | 5 | it's something like GBP 5 per item |

## Why these answers are right

**11. daughter.** The question asks who is causing Mrs Sutton's worry. She explains that our daughter, Anna, isn't very well this morning and keeps being sick, so her daughter, or simply Anna, is the answer and stays within the three-word limit.

**12. practice.** You need the term for several family doctors sharing one building. Mrs Smith says doctors work in things called practices, then defines them as small groups of family doctors all working together in the same building, which mirrors the question's wording.

**13. 6.** The table asks how many doctors work at Dean End. Mrs Smith, who is registered at Dean End, says there are about six doctors in our practice and four in the other, so the Dean End figure is six.

The why and the trap for questions 14 onwards are free with an account on the [answers page](https://testmigo.com/ielts/listening/mrs-suttons-request-for-help-with-the-healthcare-system/answers).

## Transcript

**Announcer:** Section 2.

**Announcer:** You are going to hear a conversation between two women about the health system in England.

**Announcer:** First, you have some time to look at questions 11 to 17.

**Announcer:** Now listen to the first part of the conversation, and answer questions 11 to 17.

**Mrs Smith:** Hello, Mrs Sutton.

**Mrs Smith:** Come in.

**Mrs Smith:** How are you settling in next door?

**Mrs Smith:** Have all your things from Canada arrived yet?

**Mrs Smith:** I thought I saw a removals van outside your house yesterday afternoon.

**Mrs Sutton:** Yes, they came yesterday.

**Mrs Sutton:** We spent all day yesterday arranging them.

**Mrs Sutton:** It's beginning to feel a bit more like home now.

**Mrs Smith:** Oh, that's good.

**Mrs Smith:** Look, come in and sit down.

**Mrs Smith:** Are you all right?

**Mrs Smith:** You look a bit worried.

**Mrs Sutton:** Well, I am a bit.

**Mrs Sutton:** I'm sorry to bother you so early, Mrs Smith, but I wonder if you could help me.

**Mrs Sutton:** Could you tell me how I can get hold of a doctor?

**Mrs Sutton:** Our daughter, Anna, isn't very well this morning, and I may have to call somebody out.

**Mrs Sutton:** She keeps being sick, and I am beginning to get a bit worried.

**Mrs Sutton:** I just don't know how the health system works here in England.

**Mrs Sutton:** All I know is that it's very different from ours back in Canada.

**Mrs Smith:** Well, uh, I don't know really where to start.

**Mrs Smith:** Let me think.

**Mrs Smith:** Well, the first thing you have to do is find a family doctor.

**Mrs Sutton:** Uh huh.

**Mrs Smith:** Sometimes we call them general practitioners as well.

**Mrs Sutton:** Right.

**Mrs Smith:** And register with him or her.

**Mrs Smith:** If you live here, you've got to be on a doctor's list.

**Mrs Smith:** If you're not, things can be a bit difficult.

**Mrs Smith:** Nobody will come out to you if you're not registered.

**Mrs Smith:** Anyway, they work in things called practices.

**Mrs Smith:** Sort of small groups of family doctors all working together in the same building.

**Mrs Smith:** Now what you've got to do this morning is register with one of them.

**Mrs Smith:** There are two practices near here, so we're quite well off for doctors in this part of Manchester.

**Mrs Smith:** There's the Dean End Health Center, about 10 minutes' walk away.

**Mrs Smith:** And there's another practice in South Hay.

**Mrs Smith:** That's about 5 minutes away, going towards the town center.

**Mrs Sutton:** Uh huh.

**Mrs Smith:** We are registered at the Dean End one.

**Mrs Smith:** But they're both OK.

**Mrs Smith:** There are about six doctors in our practice and four in the other, so ours is quite big in comparison.

**Mrs Smith:** And the building and everything's a bit more modern.

**Mrs Smith:** South Hay is a bit old-fashioned, but the doctors are OK.

**Mrs Smith:** Their only problem is that they don't have a proper appointment system.

**Mrs Smith:** Sometimes you have to wait for ages there to see someone.

**Mrs Smith:** Anyway, you go to the receptionist in whichever health center, and ask her to register you with a doctor there.

**Mrs Smith:** You have to fill in a form, but it doesn't take long.

**Mrs Smith:** Ours is called Dr Jones, and we've been going to him for years, ever since we moved here 15 years ago.

**Mrs Smith:** I wouldn't say he's brilliant, but I suppose he's all right really.

**Mrs Smith:** We're used to him now.

**Mrs Smith:** They say he's very good with elderly people, but he does tend to get a bit impatient with children.

**Mrs Smith:** Listen, the one who's supposed to be really good with small children is Dr Shaw.

**Mrs Smith:** I've heard lots of people say that.

**Mrs Sutton:** Uh huh.

**Mrs Smith:** She's young and she's got small children of her own.

**Mrs Smith:** So, you could try registering with her.

**Mrs Smith:** And if her list is full, I heard somebody say the other day that there's a really nice young doctor at South Hay, a Dr Williams.

**Mrs Smith:** He holds special clinics for people with back trouble, but that's not really your problem, is it?

**Announcer:** Now you have some time to look at questions 18 to 20.

**Announcer:** Now listen to the rest of the conversation, and answer questions 18 to 20.

**Mrs Smith:** If you want a doctor to visit you at home, you have to ask for a home visit.

**Mrs Smith:** You're supposed to do that before 10:30 in the morning, but obviously, if it's an emergency, you can phone at any time, night or day.

**Mrs Smith:** It might not be your doctor that comes though.

**Mrs Smith:** It's quite often one of the other doctors in the practice.

**Mrs Smith:** It doesn't really seem to make much difference.

**Mrs Sutton:** Right.

**Mrs Smith:** Otherwise you make an appointment to see your doctor at the health center.

**Mrs Smith:** You usually get seen the same day, not always of course, but usually as I say.

**Mrs Smith:** They hold surgeries between 9 and 11:30 every weekday.

**Mrs Smith:** And from 4 to 6:30 Monday to Thursday.

**Mrs Smith:** Saturdays are only for emergencies.

**Mrs Sutton:** I see.

**Mrs Smith:** When the doctor sees you, he gives you a prescription.

**Mrs Smith:** He writes what medication you need on it, and you take it to a chemist's shop.

**Mrs Smith:** There's one opposite the center.

**Mrs Smith:** If it's for a child under 16, you don't have to pay.

**Mrs Smith:** So if it's for Anna, there's no problem.

**Mrs Smith:** The same thing goes if you're unemployed or retired, or if you're pregnant, just as well, because it's not cheap.

**Mrs Smith:** You pay the same price for each item the doctor has prescribed.

**Mrs Smith:** At the moment, it's something like GBP 5 per item, so you pay for the medication, but the consultation with the doctor doesn't cost you anything.

**Mrs Smith:** It's completely free, as long as you're a resident here.

**Mrs Sutton:** Uh huh.

**Mrs Smith:** You're going to be here for 3 years, aren't you?

**Mrs Sutton:** Uh huh.

**Mrs Smith:** So, there shouldn't be any question of you paying anything to see the doctor.

**Mrs Smith:** So that's one less problem to worry about.

**Mrs Smith:** Look, Mrs Sutton, if you want, I'll sit with your daughter for half an hour, if you want to go down to the health center to register.

**Mrs Smith:** It's no trouble really, don't worry.

**Mrs Sutton:** Are you sure you wouldn't mind?

**Mrs Sutton:** That would really help me a lot.

**Mrs Sutton:** I'll ask them if they can send someone round later to see Anna.

**Mrs Sutton:** I think I'll try the Dean End Center.

**Mrs Smith:** Good idea.

**Mrs Smith:** Don't worry about Anna.

**Mrs Sutton:** Right, I'll be back as soon as I can.

**Announcer:** That is the end of Section 2.

**Announcer:** You will now have half a minute to check your answers.

[Practice Mrs Sutton's Request for Help with the Healthcare System](https://testmigo.com/ielts/listening/mrs-suttons-request-for-help-with-the-healthcare-system)