# Reporting Problems in an Apartment: answers and explanations

Cambridge IELTS 2, Test 4, Listening Part 1

Source: Recording, questions and answer key from Cambridge IELTS 2, Test 4, Listening Part 1. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## Answer key

| Q | Answer | Proof |
| --- | --- | --- |
| 1 | 16 Rose Lane | Apartment 2. ... 16 Rose Lane. |
| 2 | 27 June | Last week on 27th of June. |
| 3 | door broken | And then there's a niggling problem with the cooker. ... The door's broken. |
| 4 | C | if you can send someone over in the next couple of weeks or so |
| 5 | no locks | Are they broken? ... but there are no locks on them |
| 6 | bathroom light | And then there's the bathroom light. ... It flickers quite badly |
| 7 | A | I'd really like to get that replaced right away. |
| 8 | kitchen curtains | And then the last thing on the list is the kitchen curtains, they're torn. |
| 9 | B | can get those to you in the next week |
| 10 | 1 and 5 | the best time is about 1 o'clock. ... Any time up to 5 pm would be fine. |

## Why these answers are right

**1. 16 Rose Lane.** The notes need the street part of Paul's address. After saying Apartment 2, Paul gives 16 Rose Lane, and the agent repeats Rose Lane before asking about the area, which is Newton, so the gap takes the house number and street: 16 Rose Lane.

**2. 27 June.** This gap asks for the date Paul moved in. When the agent asks about it, Paul answers that it was last week on 27th of June, so you write 27 June; the one-year figure said just before is the length of the lease, which is already printed.

**3. door broken.** The table wants the problem with the cooker. Paul calls it a niggling problem and then says the door's broken, so the cell takes broken door or door broken; the leaking belongs to the washing machine, which he mentions first.

The why and the trap for questions 4 onwards are free with an account on the [answers page](https://testmigo.com/ielts/listening/reporting-problems-in-an-apartment/answers).

## Transcript

**Announcer:** Section 1, Paul is renting an apartment.

**Announcer:** He has some problems with the property, and has decided to report them to the housing agency.

**Announcer:** First, you have some time to look at questions 1 and 2.

**Announcer:** You will see that there is an example that has been done for you.

**Announcer:** On this occasion only, the conversation relating to this will be played first.

**Agent:** Good morning, MIC House Agency.

**Paul:** Good morning, I'm ringing about the problems I've been having with my apartment.

**Agent:** Yes, of course.

**Agent:** If I can just take a few details first.

**Agent:** What's your name?

**Paul:** Uh. Paul Smiley.

**Agent:** How do you spell that?

**Paul:** SMILEY.

**Announcer:** Paul's surname is Smiley, so Smiley has been written in the box.

**Announcer:** Now we shall begin.

**Announcer:** You should answer the questions as you listen, because you will not hear the recording a second time.

**Announcer:** Now listen carefully to the conversation, and answer questions 1 and 2.

**Agent:** Good morning, MIC House Agency.

**Paul:** Good morning, I'm ringing about the problems I've been having with my apartment.

**Agent:** Yes, of course.

**Agent:** If I can just take a few details first.

**Agent:** What's your name?

**Paul:** Uh. Paul Smiley.

**Agent:** How do you spell that?

**Paul:** SMILEY.

**Agent:** OK, and what's the address?

**Paul:** Uh. Apartment 2.

**Paul:** 16 Rose Lane.

**Agent:** Rose Lane... and that's in?

**Paul:** In Newton.

**Agent:** Oh yes, I know the property.

**Agent:** Uh. Could I just ask how long is the lease?

**Paul:** It's for one year.

**Paul:** Huh?

**Agent:** And you moved in?

**Paul:** Last week on 27th of June.

**Agent:** Fine, thank you.

**Announcer:** Before the conversation continues, you have some time to look at questions 3 to 10.

**Announcer:** Now listen carefully, and answer questions 3 to 10.

**Agent:** And what are the problems that you've been having?

**Paul:** Well, no one thing is really dangerous or anything, but you know it's just been building up.

**Agent:** Yes, of course.

**Paul:** Well, the first thing is the washing machine.

**Paul:** It's been leaking a little, and it's beginning to get worse.

**Paul:** Because we have a small child, we really need to get that done straight away.

**Agent:** OK, that's a washing machine for immediate repair.

**Paul:** And then there's a niggling problem with the cooker.

**Agent:** Ah ha...

**Paul:** The door's broken.

**Agent:** Right.

**Paul:** Uh. It's nothing serious and it can be used, but if you can send someone over in the next couple of weeks or so, that'd be great.

**Agent:** Fine, I've got that.

**Paul:** Then we are worried about all the windows.

**Agent:** Are they broken?

**Paul:** No, but there are no locks on them, and you know with the insurance these days.

**Agent:** And when would you like those done?

**Paul:** Oh, that's not really urgent,

**Paul:** but you never know when there's gonna be a break-in.

**Agent:** No, we'll get those done for you next week.

**Agent:** Don't worry.

**Paul:** And then there's the bathroom light.

**Paul:** It's getting quite annoying.

**Paul:** It flickers quite badly, and it's giving me headaches.

**Paul:** I'd really like to get that replaced right away.

**Agent:** That's no problem.

**Paul:** And then the last thing on the list is the kitchen curtains, they're torn.

**Agent:** Oh, right.

**Agent:** We do have quite a few spare ones in stock, and can get those to you in the next week, if that's all right with you.

**Paul:** Yes, that'd be fine.

**Agent:** Anything else?

**Paul:** No, that's all.

**Agent:** OK, fine.

**Agent:** What we'll do is get someone over to you this afternoon, if you're in.

**Paul:** Well, I'm gonna be out for a short time.

**Agent:** Well, you tell us your preferred times.

**Paul:** Well, the best time is about 1 o'clock.

**Agent:** I'll have to check that with him, and if he can't make it then, what would be your second preference?

**Paul:** Any time up to 5 pm would be fine.

**Agent:** OK, I've made a note of that.

**Paul:** Great, well, thanks very much for your help.

**Agent:** That's fine.

**Agent:** Thank you for calling.

**Paul:** Goodbye.

**Agent:** Goodbye.

**Announcer:** That is the end of section 1.

**Announcer:** You will now have half a minute to check your answers.

[Practice Reporting Problems in an Apartment](https://testmigo.com/ielts/listening/reporting-problems-in-an-apartment)