# Total Health Clinic: answers and explanations

Cambridge IELTS 14, Test 2, Listening Part 1

Source: Recording, questions and answer key from Cambridge IELTS 14, Test 2, Listening Part 1. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## Answer key

| Q | Answer | Proof |
| --- | --- | --- |
| 1 | 2194429785 | It's 2194429785. |
| 2 | 10 October | October 10th, 1992. |
| 3 | manager | and I'm a manager now. |
| 4 | Cawley | It's Cawley Life Insurance, that's CAWLEY. |
| 5 | knee | I've been getting a pain in my knee, the left one |
| 6 | 3 weeks | it's 3 weeks since I first noticed it. |
| 7 | tennis | Yes, I play a lot of tennis. ... I belong to a club |
| 8 | running | but normally I go running a few times a week |
| 9 | shoulder | I did have an accident last year when I slipped and hurt my shoulder |
| 10 | vitamins | Well, I take vitamins, but that's all. |

## Why these answers are right

**1. 2194429785.** The notes ask for a contact phone number. When Carl asks for one, Julie reads out 2194429785. Write all ten digits as a single number with no spaces or extra words, because that one string is the whole answer for this line.

**2. 10 October.** The gap sits right before 1992, so it needs the day and month of Julie's birth. She gives her birthday as October 10th, 1992. Carl's record shows a different year, but the year is already printed, so only the date belongs here.

**3. manager.** The occupation line asks what Julie works as now. She explains that she began at Esterhazy's as a waitress a few years ago and that she is a manager now. The present role is what the record needs, so manager fills the gap.

The why and the trap for questions 4 onwards are free with an account on the [answers page](https://testmigo.com/ielts/listening/total-health-clinic/answers).

## Transcript

**Announcer:** Section 1.

**Announcer:** You will hear a woman talking to a doctor at a clinic about a medical problem.

**Announcer:** First, you have some time to look at questions 1 to 4.

**Announcer:** You will see that there is an example that has been done for you.

**Announcer:** On this occasion only, the conversation relating to this will be played first.

**Carl:** Hi, come and take a seat.

**Julie:** Thank you.

**Carl:** My name is Carl Rogers, and I'm one of the doctors here at the Total Health Clinic.

**Carl:** So, I understand this is your first visit to the clinic.

**Julie:** Yes, it is.

**Carl:** OK, well I hope you'll be very happy with the service you receive here.

**Carl:** So if it's all right with you, I'll take a few details to help me give you the best possible service.

**Julie:** Sure.

**Carl:** So, can I check first of all that we have the correct personal details for you?

**Carl:** So your full name is Julie Anne Garcia.

**Julie:** That's correct.

**Announcer:** The woman's name is Julie Anne Garcia.

**Announcer:** So Garcia has been written in the space.

**Announcer:** Now we shall begin.

**Announcer:** You should answer the questions as you listen, because you will not hear the recording a second time.

**Announcer:** Listen carefully and answer questions 1 to 4.

**Carl:** Hi, come and take a seat.

**Julie:** Thank you.

**Carl:** My name is Carl Rogers, and I'm one of the doctors here at the Total Health Clinic.

**Carl:** So, I understand this is your first visit to the clinic.

**Julie:** Yes, it is.

**Carl:** OK, well I hope you'll be very happy with the service you receive here.

**Carl:** So if it's all right with you, I'll take a few details to help me give you the best possible service.

**Julie:** Sure.

**Carl:** So can I check first of all that we have the correct personal details for you?

**Carl:** So your full name is Julie Anne Garcia.

**Julie:** That's correct.

**Carl:** Perfect.

**Carl:** And can I have a contact phone number?

**Julie:** It's 2194429785.

**Carl:** OK, and then can I just check that we have the correct date of birth?

**Julie:** October 10th, 1992.

**Carl:** Oh, I actually have 1991. I'll just correct that now.

**Carl:** Right, so that's all good.

**Carl:** Now I just need a few more personal details.

**Carl:** Do you have an occupation, either full-time or part-time?

**Julie:** Uh. Yes, I work full time in Esterhazy's, you know the restaurant chain.

**Julie:** I started off as a waitress there a few years ago, and I'm a manager now.

**Carl:** Oh, I know them.

**Carl:** Yeah, they're down on 114th Street, aren't they?

**Julie:** Uh. That's right.

**Carl:** Yeah, I've been there a few times.

**Carl:** I just love their salads.

**Julie:** That's good to hear.

**Carl:** Right, so one more thing I need to know before we talk about why you're here, Julie, and that's the name of your insurance company.

**Julie:** It's Cawley Life Insurance, that's CAWLEY.

**Carl:** Excellent, thank you so much.

**Announcer:** Before you hear the rest of the conversation, you have some time to look at questions 5 to 10.

**Announcer:** Now listen and answer questions 5 to 10.

**Carl:** Now, Julie, let's look at how we can help you.

**Carl:** So, tell me a little about what brought you here today.

**Julie:** Well, I've been getting a pain in my knee, the left one, not very serious at first, but it's gotten worse.

**Julie:** So I thought I ought to see someone about it.

**Carl:** That's certainly the right decision.

**Carl:** So how long have you been aware of this pain?

**Carl:** Is it just a few days, or is it longer than that?

**Julie:** Longer.

**Julie:** It's been worse for the last couple of days, but it's 3 weeks since I first noticed it.

**Julie:** It came on quite gradually though, so I kind of ignored it at first.

**Carl:** And have you taken any medication yourself or treated it in any way?

**Julie:** Um. Yeah, I've been taking medication to deal with the pain, tylenol, and that works OK for a few hours.

**Julie:** But I don't like to keep taking it.

**Carl:** OK, and what about heat treatment?

**Carl:** Have you tried applying heat at all?

**Julie:** No, but I have been using ice on it for the last few days.

**Carl:** And does that seem to help the pain at all?

**Julie:** A little, yes.

**Carl:** Good.

**Carl:** Now you look as if you're quite fit normally.

**Julie:** I am, yes.

**Carl:** So, do you do any sport on a regular basis?

**Julie:** Yes, I play a lot of tennis.

**Julie:** I belong to a club, so I go there a lot.

**Julie:** I'm quite competitive, so I enjoy that side of it as well as the exercise, but I haven't gone since this started.

**Carl:** Sure.

**Carl:** And do you do any other types of exercise?

**Julie:** Uh. Yeah, I sometimes do a little swimming.

**Julie:** But usually just when I'm on vacation, but normally I go running a few times a week, maybe 3 or 4 times.

**Carl:** Hmm. So your legs are getting quite a pounding, but you haven't had any problems up to now.

**Julie:** No, not with my legs.

**Julie:** I did have an accident last year when I slipped and hurt my shoulder, but that's better now.

**Carl:** Excellent.

**Carl:** And do you have any allergies?

**Julie:** No, none that I'm aware of.

**Carl:** And do you take any medication on a regular basis?

**Julie:** Well, I take vitamins, but that's all.

**Julie:** I'm generally very healthy.

**Carl:** OK, well, let's have a closer look and see what might be causing this problem.

**Carl:** If you can just get up...

**Announcer:** That is the end of section 1.

**Announcer:** You now have half a minute to check your answers.

[Practice Total Health Clinic](https://testmigo.com/ielts/listening/total-health-clinic)