# Working at Milo's Restaurants: answers and explanations

Cambridge IELTS 18, Test 2, Listening Part 1

Source: Recording, questions and answer key from Cambridge IELTS 18, Test 2, Listening Part 1. © Cambridge University Press & Assessment. Used for educational practice. Explanations and evidence notes are written by Testmigo.

## Answer key

| Q | Answer | Proof |
| --- | --- | --- |
| 1 | training | all employees get training, even temporary staff |
| 2 | discount | you can get a discount at any of their restaurants |
| 3 | taxi | the company will pay for you to get a taxi home. |
| 4 | service | we had to make sure we gave a really high level of service. |
| 5 | English | So you'll need to have a certificate in English. |
| 6 | Wivenhoe | The first one is in Wivenhoe street. ... W I V E N H O E. |
| 7 | equipment | And then things like checking all the procedures for cleaning the equipment are being followed. |
| 8 | 9.75 | you'd be getting GBP 9.75 |
| 9 | deliveries | And sorting out all the deliveries. |
| 10 | Sunday | But you do get one Sunday off every 4 weeks |

## Why these answers are right

**1. training.** The agent says Milo's looks after its staff, and gives the example that all employees get training, even temporary workers. All employees is reworded in the notes as all staff, so the one benefit that fits is training.

**2. discount.** Staff can get a discount at any of Milo's restaurants, but the man learns it does not apply at weekends. The notes say during weekdays at all Milo's Restaurants, which matches this limit, so the word is discount.

**3. taxi.** If a late shift ends after midnight, the company will pay for a taxi home. The notes copy the time phrase after midnight, so the item provided is the taxi, a single word that fits the gap.

The why and the trap for questions 4 onwards are free with an account on the [answers page](https://testmigo.com/ielts/listening/working-at-milos-restaurants/answers).

## Transcript

**Announcer:** Part 1, you will hear a woman from a job agency giving information to a man about work in a chain of restaurants.

**Announcer:** First, you have some time to look at questions 1 to 5.

**Announcer:** Now listen carefully and answer questions 1 to 5.

**Woman:** So, I understand you're interested in restaurant work.

**Man:** Yes, I've got a bit of experience, and I can provide references.

**Woman:** That's good, I can check all that later.

**Woman:** Now, Milo's restaurants have some vacancies at the moment.

**Woman:** They're a really good company to work for, lots of benefits.

**Man:** Oh right.

**Woman:** Yes.

**Woman:** They've got a very good reputation for looking after staff.

**Woman:** For example, all employees get training, even temporary staff.

**Man:** Oh, really?

**Man:** That's quite unusual, isn't it?

**Woman:** Certainly is.

**Man:** And do staff get free uniforms too?

**Woman:** Um. You just need to wear a white T-shirt and black trousers, it says here, so I guess not.

**Woman:** But another benefit of working for a big company like this is that you can get a discount at any of their restaurants.

**Man:** Even at weekends?

**Woman:** No, but you'll be working then anyway.

**Man:** Oh yes, I suppose so.

**Man:** Um. Most of their restaurants are in the city center, aren't they?

**Man:** So easy to get to by bus.

**Woman:** Yes, that's right.

**Woman:** But if you have to do a late shift and finish work after midnight,

**Woman:** the company will pay for you to get a taxi home.

**Man:** I probably won't need one.

**Man:** I think I'd use my bike.

**Woman:** OK.

**Woman:** Now, they do have some quite specific requirements for the kind of person they're looking for.

**Woman:** Milo's is a young dynamic company, and they're really keen on creating a strong team.

**Woman:** It's really important that you can fit in and get on well with everyone.

**Man:** Yep, I've got no problem with that.

**Man:** It sounds good actually.

**Man:** The last place I worked for was quite demanding too, we had to make sure we gave a really high level of service.

**Woman:** That's good to hear, because that will be equally important at Milo's.

**Woman:** I know they want people who have an eye for detail.

**Man:** That's fine.

**Man:** I'm very used to working in that kind of environment.

**Woman:** Perfect.

**Woman:** So the only other thing that's required is good communication skills.

**Woman:** So you'll need to have a certificate in English.

**Man:** Sure.

**Announcer:** Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.

**Announcer:** Now listen and answer questions 6 to 10.

**Woman:** OK. Let's have a look at the current job vacancies at Milo's.

**Woman:** The first one is in Wivenhoe street.

**Man:** Sorry, where?

**Woman:** Wivenhoe.

**Woman:** W I V E N H O E.

**Woman:** It's quite central, just off Cork street.

**Man:** Oh, right.

**Woman:** They're looking for a breakfast supervisor.

**Man:** That would be OK.

**Woman:** So you're probably familiar with the kind of responsibilities involved, obviously checking that all the portions are correct, et cetera.

**Woman:** And then things like checking all the procedures for cleaning the equipment are being followed.

**Man:** OK, and what about the salary?

**Man:** In my last job, I was getting GBP 9.50 per hour.

**Man:** I was hoping to get a bit more than that.

**Woman:** Well, to begin with, you'd be getting GBP 9.75, but that goes up to GBP 11.25 after three months.

**Man:** That's not too bad.

**Man:** And I suppose it's a very early start.

**Woman:** Mmm, that's the only unattractive thing about this job. But then you have the afternoons and evenings free, so the restaurant starts serving breakfast from 7:00 am.

**Woman:** And you'd have to be there at 5:30 to set everything up, but you'd be finished at 12:30.

**Man:** Mmm. Well, as you say, there are advantages to that.

**Woman:** Now you might also be interested in the job at the City Road branch.

**Woman:** That's for a junior chef, so again a position of responsibility.

**Man:** I might prefer that, actually.

**Woman:** Right, well obviously this role would involve supporting the sous chef and other senior staff, and you'd be responsible for making sure there's enough stock each week.

**Woman:** And sorting out all the deliveries.

**Man:** I've never done that before, but I imagine it's fairly straightforward once you get the hang of it.

**Woman:** Yes, and you'd be working alongside more experienced staff to begin with.

**Woman:** So I'm sure it wouldn't be a problem.

**Woman:** The salary is slightly higher here. It's an annual salary of 23,000 pounds.

**Man:** Right.

**Woman:** I know that if they like you it's likely you'll be promoted quite quickly, so that's worth thinking about.

**Man:** Yes, it does sound interesting.

**Man:** What are the hours like?

**Woman:** The usual, I think.

**Woman:** There's a lot of evening and weekend work, but they're closed on Mondays.

**Woman:** But you do get one Sunday off every 4 weeks, so would you like me to send off your...

**Announcer:** That is the end of part 1.

**Announcer:** You now have one minute to check your answers to part 1.

[Practice Working at Milo's Restaurants](https://testmigo.com/ielts/listening/working-at-milos-restaurants)