# PTE DI #2: Customer Satisfaction Survey Results...

Describe Image #2 - Level 1 - Feeds Speaking

> Look at the given Image below in 25 seconds, please speak into the microphone and describe the details what the Image is showing. You will have 40 seconds to give your response.

## Answer

The bar chart illustrates customer satisfaction levels across six major banks, measured as a percentage of satisfaction. JP Morgan Chase records the highest satisfaction at about 88%, closely followed by Bank of America and Goldman Sachs at around 85% and 84% respectively. Morgan Stanley and Citibank show similar results, slightly above 80%, while Wells Fargo has the lowest score at approximately 80%. Overall, customer satisfaction remains consistently high across all major banking institutions.

## Explanation

A strong response identifies the chart title, lists the banks, and compares their satisfaction percentages, noting that JP Morgan Chase leads while Wells Fargo is the lowest.

## Hints

- Start by stating the overall purpose of the chart, which is to compare customer satisfaction levels among various banks.
- Identify the highest and lowest performing banks to provide a clear summary of the data range.

[Practise this question with the exam timer](https://testmigo.com/pte/practice/describe-image/customer-satisfaction-survey-results-for-major-banks) - [All Describe Image questions](https://testmigo.com/pte/practice/describe-image)