# PTE RTS #1: Reporting a Printer Malfunction to...

Respond to a Situation #1 - Level 1 - Feeds Speaking

> Read the situation and listen to it. You have 10 seconds to prepare, then 40 seconds to respond as if you were speaking to the person in it.

You were using a shared printer in your dorm building when it stopped working mid-print. You decide to report the issue to the residence office and ask when it might be fixed. How would you describe the problem and request a timeline for repair?

## Answer

Hello Jessica, I hope you're having a good day. I was using the shared printer in my dorm building when it stopped working mid-print. I was hoping you could look into this issue and let me know when the printer might be fixed. I need to finish printing some documents, so I'd appreciate any updates you can provide. Thank you so much for your help!

## Explanation

A successful response clearly states the location of the printer, describes the specific issue (it stopped mid-print), and politely asks for an estimated repair time.

## Hints

- Start by clearly stating the location of the printer and the nature of the problem.
- Politely ask for an update on when the printer will be functional again.

## Transcript

You were using a shared printer in your dorm building when it stopped working mid-print. You decide to report the issue to the residence office and ask when it might be fixed. How would you describe the problem and request a timeline for repair?

[Practise this question with the exam timer](https://testmigo.com/pte/practice/respond-to-a-situation/reporting-a-printer-malfunction-to-residence-office) - [All Respond to a Situation questions](https://testmigo.com/pte/practice/respond-to-a-situation)